### Author: Margo Ovsiienko

Margo creates content that converts leads into paying customers for the SaaS industry. She had been building sales funnels in various marketing agencies and thus help

# Customer Service Training: Best Ideas and Resources

Ask yourself the one-million-dollar question, “How can I upskill my customer service department without switching on a boring PowerPoint presentation?” Don’t worry about sounding boring — we’ve got you covered with a bunch of engaging customer service training ideas that you can steal. But before diving deeper into practical exercises and games, let’s first see […]

# Customer Complaints: Types, Examples, and Solutions

Imagine you research where to go for dinner today and read a negative review about a local restaurant online. What’s your first thought? Let me guess — it could be, “I probably shouldn’t go there”.  Now, think of a situation wherein a restaurant responds to a complaint by apologizing, taking feedback seriously, and resolving the […]