Author: Margo Ovsiienko

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Author: Margo Ovsiienko

Margo creates content that converts leads into paying customers for the SaaS industry. She had been building sales funnels in various marketing agencies and thus help

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e-commerce shopify e-commerce news social media customer service

Customer Service Training: Best Ideas and Resources

Ask yourself the one-million-dollar question, “How can I upskill my customer service department without switching on a boring PowerPoint presentation?” Don’t worry about sounding boring — we’ve got you covered with a bunch of engaging customer service training ideas that you can steal. But before diving deeper into practical exercises and games, let’s first see […]

Margo Ovsiienko

Oct 12Jun 16

Customer Complaints: Types, Examples, and Solutions

Imagine you research where to go for dinner today and read a negative review about a local restaurant online. What’s your first thought? Let me guess — it could be, “I probably shouldn’t go there”. Now, think of a situation wherein a restaurant responds to a complaint by apologizing, taking feedback seriously, and resolving the […]

Margo Ovsiienko

Sep 17Nov 21